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Capgemini Off Campus Drive 2022 / Freshers / B.Tech, BCA, Diploma / Apply Link

Capgemini Off Campus Drive 2022 | Freshers | Service Desk Engineer | BE, B.Tech, BCA, Diploma | 2019 to 2022 Batch | Noida, Delhi

Capgemini Off Campus Drive 2022

Company: Capgemini India Pvt Ltd
Capgemini Off Campus Drive 2022:- Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.

Company Website: www.capgemini.com

Positions: Service Desk Engineer

Experience: Freshers (0 – 3 Years)

Job Location: Noida, Delhi

Salary: ₹ 3,00,000 – 5,00,000 P.A.

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Eligibility Criteria for Capgemini Off Campus Drive 2022:

  • BE/ B.Tech/ BCA/ Diploma in IT field

Job Description:

  • We are looking for a self-motivated individual with experience in the voice-based process providing Help-desk Support (IT)
  • The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum of 0.6 to 3 years of experience
  • Should be open to a 24*7 work environment, Rotational shift with rotational week off
  • Should be available to work on Indian Holidays
  • Should be good at taking initiative and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, interpersonal skills
  • Experience in a similar help-desk profile which involves Incident Management & technical troubleshooting in the Retail domain

Responsibilities:

  • Handle Incoming Calls and perform troubleshooting over calls as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Working towards meeting the defined SLAs for all metrics
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues

How to Apply For Capgemini Off Campus Drive 2022?

Eligible and Interested Candidates may apply online mode on or before 10th November 2022.

Apply Link: Click Here

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